[Apology] Regarding shipping delays and inability to specify delivery dates | SOU・SOU Blog "One Word, One Picture"

Free shipping campaign until 13:00 on Tuesday, May 6th

Orders over ¥3,000 (¥10,000 or more for overseas) are eligible.

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Inquiries about orders and returns (Kyoto)

TEL:+81-752128244
(Business hours: 12:00 to 17:00 * Closed on Wednesdays and Sundays)
※Telephone lines may be busy.

Inquiry form Inquire via LINE chat

Inquiries about products (Aoyama store)

TEL:+81 8027927194 | 070-4425-7092
(Business hours: 12:00 to 19:00 * No regular holidays)
※Telephone lines may be busy.

Inquiry form Inquire via LINE chat

We offer "credit", "Amazon Pay", "Rakuten Pay", "Cash on Delivery", and "Postpay".

◎ Credit
◎Amazon Pay
◎ Cash on delivery ※ Fee 300 yen
◎ Postpay ※ Fee 200 yen

★Free shipping campaign running until 13:00 on Tuesday, March 4th

→ Click here for details

Domestic delivery: ¥500 per order
※Extra fee is required for Cash On Delivery and Postpay.
We will deliver by "Yamato Transport (Takkyubin)" in Japan and by "DHL (some EMS)" overseas.
We will ship from Kansai region about 2-3 days after your order date. The delivery date is 5 to 8 days after the order date, and the time zone can be specified from the following.

◎Delivery time
■ Morning ■ 14:00 to 16:00
■ 16-18 o'clock ■ 18-20 o'clock ■ 19-21 o'clock

※Any change / cancellation is not accepted after your order is completed.

★Free shipping campaign running until 13:00 on Tuesday, March 4th

→ Click here for details

Please contact within 7 days from the delivery date by e-mail or TEL.

※In case of overdue or used,We will not accept the return request.
※Customers are responsible for all return shipping fee and refund charges due to customer's request on return.
※If you pay by cash on delivery, we will refund you by bank transfer or cash registered mail. (※Service charge for cash registered mail is 600 yen)
※We cannot accept exchanges due to customer's own reason. (except for defected products)

Service of "product exchange" will be suspended for orders placed after "1st of October, 2020"..

→ Click here for details

Wrapping material included (with shopping bag): 100 yen
Japanese Gift Packaging: 200 yen / sheet

Gift Packaging materials Ship with order (100 yen)" on the purchase page and enter the details in the remarks column. * Gift Packaging materials points, it is 100 yen per order.

→ Click here for details

As a general rule, we will try to respond to inquiries by email within 2-3 business days.
Mail reply might be delayed at the time of congestion or in other unexpected situations. If you need urgent help please contact us by TEL.

<Business hours>
12: 00-17: 00 * Closed on Wednesdays and Sundays
※インターネットでのご注文は24時間受付
<Address>
2F, 569-8, Nakanocho, Nakagyo-ku Kyoto-shi, Kyoto, 604-8042, Japan

ポイントは3,000円お買い上げ毎に1ポイントが加算されます。
　[1 point = 1 yen]. You can use the earned points for next purchase.
※ポイント利用の上限はございません。
However, you need to log in to earn points and use it.

→ Click here for details

You can post reviews with or without membership registration.

・Review point[1 point = 1 yen]will be granted. (Only when posting with member login status)
・You can only post review for products purchased at netshop or retail stores.
・1 review only for each item.
・Points may NOT be given according to content.
・It takes about 3 days to reflect the points to membership account.

For settlement of "postpay" or "cash on delivery", receipt can not be issued.

→ Click here for details

Since products can be purchased at our retail stores, Items you purchased may be out of stock.
We may contact you if the products you ordered is out of stock. Your understanding will be very appreciated.
Depending on the characteristics of the monitor and setting, the color of the product, texture of the material may slightly differ from the actual product.

Clothing

Tabi tabi shoes・tabi socks
Kikoromo ladies' wear
- View all
- Jiban
- Top
- Haori
- Bottom
- Dress
- Kimono
- Shoes
- Others
- Bag
- AW
- SS
Kei-i menswear
- View all
- Jiban
- Top
- Haori
- Bottom
- Kimono
- Shoes
- Others
- Bag
- AW
- SS
Yousou. western style・unisex
- All
- Tops
- Outer
- One-piece Dress and Tunic
- Bottoms
- Pajama
- Inner
- Others
- Kids
- AW
- SS
deportare sportswear
- View all
- T-shirts／Tops
- Shirts
- Outer
- One-piece Dress
- Bottoms
- Others
- AW
- SS
Kids kids' wear
- View all
- Jiban
- Top
- Haori
- Co-ord
- Dress
- Bottom
- Shoes
- Others
- Babies
- AW

Bags・Handkerchief

Interior・Fabric・Stationery

Sweets and Gifts

令和7年01月04日　土曜日号

Notice /SOU・SOU Information

"Apology: Regarding shipping delays and inability to specify delivery date"

We are currently receiving a large quantity of orders from our customers, therefore the shipping operation is significantly delayed.
Thank you for your understanding and cooperation.
(As of January 4, 2025)

＜Notice of delivery delay＞

※Domestic: Approximately 1 week, Overseas: Approximately 2 weeksThank you for your understanding.
※The arrival date cannot be specified.

Store Info
Store information; About SOU · SOU
About SOU・SOU; Costume cooperation
Movie "Golden Kamuy"; Itoken / SOU · SOU
Kyoto Kiyomizu Store opened; RIHGA Royal Hotel Kyoto
SOU·SOU ROOM
Updated on December 1st: Japanese confectionery inspired by
Textile Design
Wagashi for Zaifu
Update on January 04: 月次絵と京旬菓
Wagashi for Aoyamamise

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Shopping Guide

Domestic Shipping

Japan flat-rate ¥500

Overseas Shipping

Flat rate 900yen~※Customs duty on us

Payment Method

Japan & Overseas Credit Card, COD, etc.

Product Returns

Within 7 days※exceptions apply

Review

60 Points = 1 Review 1 pt = ¥1

FAQ

Gift Packaging・Points
Receipt, products....

Inquiries

+81-752128244

※Telephone lines may be busy.

Contact information for various inquiries

※We try to reply within 2 days.

Customer Service｜12:00-17:00 ※Closed on Wednesdays and Sundays

<Address>
578-1 Nakanocho, Nakagyo-ku, Kyoto,Japan 604-8042, 3F
SOU · SOU netshop

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<Business hours>
12:00 to 17:00 ※Closed on Wednesdays and Sundays

※If you leave a message even outside business hours, we will contact you within the next business hours.

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