# Limit in order quantity
*There are basically no restrictions in quantity.
*However, due to limitation in production, we may not be able to deliver all wanted quantity to customers.

# Confirmation of order
*After the order is completed, an automatic delivery mail will be sent to the registered email address with an [Order Number] .
*If you do not receive the email, it is possible that you have entered the wrong email address or the email has been placed in the trash / spam mail.
*If you cannot confirm the email, please contact us by following inquiry form. (Chinese or English)
https://sousou-netshop.shop-pro.jp/secure/?mode=inq&shop_id=PA01018434

# Additional purchase, changes or cancellation of products after order
As a general rule, we do not accept cancellations, changes, or bundling before receipt.

# Currency and exchange rate
*Payment is in Japanese Yen.
*Please check with the credit card company for details as the exchange rate varies everyday depending on the daily fluctuations and the credit card company.

# Out of stock products and sizes
To check the stock and restocking of items that is out of stock on netshop, please specify the product name and size and contact us by following inquiry form. (Chinese and English)
https://sousou-netshop.shop-pro.jp/secure/?mode=inq&shop_id=PA01018434

# Stock at retail stores
*Stock availability fluctuates daily and differs between retail stores and netshop.
*For detailed stock status, please contact the retail store directly.

# Discount
There will be no discount offer regardless of quantity or amount.

# Language Selection
*You can select languages (Chinese, English, Korean) at the bottom right of the homepage.
*Product information and information in the shopping cart will be displayed in the selected language.
*If you have any problems when placing an order, please contact us by the following inquiry form. (Chinese and English)
https://sousou-netshop.shop-pro.jp/secure/?mode=inq&shop_id=PA01018434

#Delivery method
We will use "EMS" for Taiwan/China/Korea/Europe, and "DHL" for Others countries.
*Some products cannot be shipped overseas. (Furniture, made-to-order items, etc.)
*The shipping company may change depending on the product contents and packaging size.

#Delivery days
EMS: Approximately 2 weeks from the date of order (approximately 10 days from the date of shipment)
DHL: Approximately 1-2 weeks from the date of order (depending on the delivery area).
DTDC (to India only): About 3 weeks from the order date
*Arrival date / time cannot be specified.
*About pre-order items,please check here​ ​to confirm.

#About orders to Taiwan
・We will ship by "EMS".
※Customs duty will be refunded. If you have paid the customs duty, please contact us with presentation of a receipt as proof of payment. 
・No registration required for "EZ WAY"

#About orders to China
・We will ship by "EMS".
・Receiving procedures via an import agent may be required (at the recipient's expense).
※Customs duty will be refunded. If you have paid the customs duty, please contact us with presentation of a receipt as proof of payment. 

# For customers shipping to Korea and Europe
・We will ship by "EMS".
※Customs duty will be refunded. If you have paid the customs duty, please contact us with presentation of a receipt as proof of payment. 

#About orders to India
・About 3 weeks before delivery
・Orders to India will be shipped with "DTDC" company.

#About orders to Brazil 
・Please enter your "TAX ID" in the address column (required).

#Shipping fee
※Flat rate shipping fee for different countries and regions despite quantity or weight.

◇Asia area ¥900
◇Oceania, North America, Central America, Middle East ¥1,250
◇Europe・Russia ¥1,400
◇South America・Africa ¥1,700
◇Iceland ¥2,000

#Items unavailable for overseas shipping
*Some products (some of the food products, furniture, made-to-order products) cannot be shipped overseas.
*Please check each product page for details.



# Specify delivery time
*Cannot specify delivery date and time for overseas orders.
*However, delivery company will contact you before delivery, you can designate date and time at that time.

# Tracking of order
Once the order is dispatched, a shipping notification email will be sent together with the tracking number of the package. Please check detail from the notification email.

# Order pick-up at convenience store
*Convenience store pick-up service may be provided depending on the country and region.
*For details, please check with the local DHL express website.

# Tax Free
No tax-free service for online order

＃Customs duties
Borne by SOU・SOU
※Customs duty will be refunded. If you have paid the customs duty, please contact us with presentation of a receipt as proof of payment. 

Following cards are accepted:
(VISA・Master Card・JCB・AMERICAN EXPRESS・Diners Club)​ ​



#About credit card payment
*Depending on your using terms of credit card company.
*Only for lump sum payment method.

#Change of payment amount
*Commission and service charges will be charged if there is any change in payment amount.
*Refund procedure may cost about 2-3 months.

#Note1Refer to picture below.
*Please fill in your name and address in English.
*Please Check "Enter an overseas address."
*Please write the country name in the address field.
*Please leave "furigana" blank.
*If there is no postal code, please enter "0" in the "Postal Code" field.

#Note2
No country code is required when filling in the phone number.
If numbers started with 0, please enter from 0. # Change of address after order
* As a general rule, we do not accept cancellations, changes, or bundling before receipt.
*Please check again if your name and address are correct.

# Refund
*We accept return of unused item. Customers will be responsible for the shipping fee.
*If you wish to have a refund, please contact us within 7 days after the item arrives.

# Shipping fee of return products
Customers are responsible for all shipping and handling charges for returned goods due to customer's own reason for exchange.

# Express company, shipment pick-up service for returned products
*Please use EMS for returns due customers' personal preferences or reasons.
*Customs duty may be applied when returning the product, so please check 「returned goods」・「refund」 when filling customer declaration forms.​ ​
(If customs duty is incurred, we will refuse to receive it.)

# Refund
*Refund to credit card will be held once the returned product arrived our office.
*The original payment amount may be charged once according to the closing date of credit card companies.
*Refunds may take 2-3 months depending on the closing date of the credit card company.
*Please contact your credit card company directly for details.

# Return and exchange at retail stores
* Customers who plan to visit the store in a short period of time may be able to exchange it if they contact us in advance.
*For details, please contact us by the following inquiry form. (Chinese and English)
https://sousou-netshop.shop-pro.jp/secure/?mode=inq&shop_id=PA01018434

# Fee for exchange or return of products
*We do not charge any fees for product exchange or refund.
*However, exchange fees or service charges may be charged when changing the payment amount by the card company.
*Customers are responsible for these fees.

Some pre-order・made-to-order products can be shipped overseas.​ ​
※Your order will be sent when all products in the order is ready for shipment.
＜e.g.＞If your order contains pre-order or made-to-order items, your order will be sent when all the products are available.
※Arrival date may varies according to actual production status.
※Wrapping service is NOT available for pre-order or made-to-order products.
( Extra bags or wrapping material bundle service, tag cut service, etc.)

# Premium gift for pre-order product
*Number of premium gift will be automatically calculated by the order system and will not be displayed when placing order.
*If you would like to confirm the details, please contact us by following inquiry form. (Chinese and English)
https://sousou-netshop.shop-pro.jp/secure/?mode=inq&shop_id=PA01018434

# Damage or missing of premium gift
If there is any missing or damage of premium gift , please contact us by the following inquiry form. (Chinese and English)
https://sousou-netshop.shop-pro.jp/secure/?mode=inq&shop_id=PA01018434

# Member registration
*You can place orders without membership registration.
*Customers who have registered as members will receive shopping points [1 point = 1 yen] for every 100 yen purchase.
(Please login as a member before placing an order.)

# Entry of member information
*Please enter all personal information in "English".
*Other languages (except English) are not supported by the delivery company.

# Shopping points
*Shopping points will be given when you have logged in when placing an order.
*1 point will be given for every 100 yen purchase.
*Points will be given when the order delivery is completed.
*Please enter the points to be used for the order before check out.

# Shopping points shown on the account
*Shopping points will be shown on the account when the delivery is completed.
*If points are not given or shown, there is a high possibility that you have forgot to login when you place an order, so please contact us by following inquiry form. (Chinese and English)
https://sousou-netshop.shop-pro.jp/secure/?mode=inq&shop_id=PA01018434